Legal

1.1 Acceptance

Access to and use of pimentone.co (the "Site") implies full, unreserved acceptance of these Terms and Conditions. If you do not agree with any provision herein, you must refrain from using the Site.

Pimentone reserves the right to modify these Terms at any time. Changes become effective upon publication on the Site. Continued use constitutes acceptance of updated versions.

1.2 Purpose of the Site

The Site is intended to present Pimentone's professional services, facilitate contact with prospective and current clients, and communicate the company's value proposition. Published content is informational and does not constitute a binding offer of services, a formal commercial proposal, or a contract of any kind.

1.3 Intellectual property

All content on the Site — including, without limitation, text, graphics, logos, images, source code, navigation structures, editorial concept, and information architecture — is the exclusive property of Pimentone SAS or its licensors and is protected under applicable intellectual property laws in Colombia, the United States, and relevant international treaties.

Any reproduction, distribution, transformation, or public communication of such content without prior written authorization from Pimentone is expressly prohibited.

1.4 Permitted use

Users agree to use the Site solely for lawful purposes and in accordance with applicable law. In particular, it is prohibited to:

• Reproduce, copy, distribute, or commercially exploit any Site content without express authorization
• Perform actions that may damage, overload, or impair the operation of the Site or associated systems
• Introduce, transmit, or disseminate viruses, malware, or destructive code
• Attempt to gain unauthorized access to Pimentone systems, servers, or databases
• Impersonate Pimentone or third parties related to the company

1.5 Disclaimer of liability

Pimentone does not guarantee uninterrupted availability of the Site. Access may be temporarily suspended for maintenance, security, or causes beyond the company's control.

Site content is provided "as is". Pimentone assumes no responsibility for decisions made by third parties based on published information, nor for damages arising from use of or inability to use the Site.

Links to third-party sites, if any, do not imply endorsement and Pimentone is not responsible for their content, availability, or privacy practices.

1.6 Governing law and dispute resolution

For users in Colombia, this document is governed by the laws of the Republic of Colombia. Any dispute arising from its interpretation or application shall be submitted to the competent courts of Bogotá D.C.

For users outside Colombia, applicable international consumer protection and data privacy rules in their jurisdiction will apply to the extent relevant and not contrary to mandatory Colombian provisions applicable to Pimentone SAS.

2.1 Applicable legal framework

Pimentone's processing of personal data is governed by the following legal framework, depending on the data subject's jurisdiction:

2.2 Data collected

Pimentone collects only the data strictly necessary to provide its services and ensure optimal Site operation. Data may be of two types:

2.3 Purposes of processing

Collected personal data is used exclusively for the following purposes:

• Manage and respond to contact requests and commercial inquiries
• Evaluate the viability of a commercial relationship with the user
• Improve browsing experience and Site performance
• Perform statistical audience and behavior analysis (Google Analytics or an equivalent tool)
• Optimize digital advertising campaigns through conversion events (Meta Pixel)
• Comply with applicable legal, regulatory, or contractual obligations
• Prevent fraud and ensure system security
• Operating the Vera digital assistance system, including commercial prospect qualification, conversation follow-up, and continuous system improvement through interaction analysis

2.4 Legal basis

Personal data processing by Pimentone relies on the following legal bases, depending on the data subject's applicable law:

• The data subject's explicit consent, granted by accepting these Terms and submitting the contact form
• Pimentone's legitimate interest in audience analysis and digital operations optimization, provided it does not override the data subject's fundamental rights
• Compliance with legal obligations applicable to Pimentone SAS in Colombia

2.5 International data transfers

Due to Pimentone's international operations and the use of third-party technology platforms, personal data may be transferred to and processed in countries other than the data subject's country of residence. Transfers are carried out with appropriate safeguards required by applicable law, including:

• Google LLC (Analytics, Workspace) — United States
• Meta Platforms Ireland Ltd. (Meta Pixel) — Ireland / United States
• Cloud infrastructure and web hosting providers — various jurisdictions
• OpenAI, L.L.C. (natural language processing for the Vera assistant) — United States
• Supabase Inc. (conversation and lead data storage) — United States
• Resend Inc. (email notifications) — United States

Pimentone ensures its technology providers implement appropriate data protection mechanisms (Privacy Shield, Standard Contractual Clauses, or equivalents) and does not transfer data to countries without adequate protection levels under SIC standards and, where applicable, European Commission standards.

2.6 Data retention

Personal data will be retained only for as long as strictly necessary to fulfill the purpose for which it was collected, and in any case:

• Contact data and commercial inquiries: up to 5 years from the last contact, unless longer retention is legally required
• Browsing and analytics data: according to each tool's retention policies (Google Analytics: 14 months by default)
• Active client data: for the duration of the commercial relationship and up to 10 years thereafter, in accordance with Colombian tax and contractual obligations
• Conversations with the Vera digital assistant: up to 2 years from the last interaction, unless the user requests deletion before that period or a longer legal retention obligation applies. Commercial lead records associated with those conversations are retained for up to 5 years following the general contact data retention policy.

2.7 Data subject rights

Data subjects have the right to:

• Access, update, and rectify personal data
• Request deletion when there is no legal obligation to retain data (right to erasure / right to be forgotten)
• Object to processing in certain circumstances
• Request restriction of processing
• Receive data in a structured format and transmit it to another controller (data portability — under GDPR)
• Withdraw consent at any time, without affecting prior lawful processing
• File a complaint with the SIC in Colombia or with the competent data protection authority in their jurisdiction

To exercise these rights, contact [email protected]. Pimentone will respond within statutory timeframes (up to 15 business days in Colombia; 30 days under GDPR).

2.8 Minors

The Site is not directed to individuals under 18. Pimentone does not intentionally collect personal data from minors. If data from a minor is detected without verifiable consent from a legal guardian, it will be deleted immediately.

3.1 What cookies are

Cookies are small text files stored on a user's device when visiting a website. They help recognize users on subsequent visits, remember preferences, and analyze browsing behavior. Pimentone uses first-party and third-party cookies.

3.2 Types of cookies used

3.3 Consent management

Upon first access, the user will see a cookie consent banner. The user may:

• Accept all cookies for a full experience
• Reject non-essential cookies, limiting certain analytics and advertising functionality
• Configure preferences by cookie category

Users may change cookie preferences at any time through their browser settings or the Site's preferences panel. Disabling analytics cookies does not affect general navigation.

3.4 Third-party cookies

Third-party cookies are managed by external platforms under their own privacy policies. Pimentone does not control the processing performed by such third parties once cookies have been installed:

• Google Analytics: policies.google.com/privacy
• Meta Pixel: facebook.com/privacy/policy

Users are encouraged to review these platforms' policies directly to understand the full scope of data processing.

4.1 Informational nature

Content published on pimentone.co is strictly informational and commercial. Nothing published constitutes legal, financial, technical, or any other professional advice. Pimentone assumes no responsibility for decisions made by third parties based on Site content.

4.2 Accuracy of information

Pimentone makes reasonable efforts to keep Site content accurate and up to date. However, it does not guarantee the accuracy, completeness, or ongoing validity of published information at all times and may modify, update, or remove any content without prior notice.

4.3 Site availability

Pimentone does not guarantee continuous, uninterrupted availability of the Site. Temporary interruptions may occur due to technical issues, maintenance, security, or force majeure. Pimentone shall not be liable for damages arising from such interruptions.

4.4 Limitation of liability

To the maximum extent permitted by applicable law, Pimentone shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the Site or its content, regardless of the type of legal action asserted.

4.5 Third-party content

Pimentone is not responsible for content on third-party websites linked from the Site. The inclusion of any external link does not imply approval, sponsorship, or affiliation with such sites.

5.1 Legal contact channel

For any inquiry, exercise of rights, claim, or notice related to this Comprehensive Legal Document, users may contact:

Pimentone commits to responding to all requests within statutory timeframes under applicable law.

5.2 Supervisory authority

In Colombia, the competent authority for personal data protection is the Superintendence of Industry and Commerce (SIC), headquartered in Bogotá D.C. Data subjects residing in Colombia may file complaints with the SIC if they believe their rights have been violated.

For data subjects residing in the European Union, the competent supervisory authority is that of their Member State of habitual residence.

5.3 Effective date and updates

This Comprehensive Legal Document becomes effective on March 18, 2026 and fully replaces any prior versions of Pimentone's legal documents published on the Site.

Pimentone reserves the right to update this document at any time. Amendments will be effective upon publication on pimentone.co. Users are encouraged to review this page periodically to stay informed of changes.

Continued use of the Site after updates are published implies acceptance of the modified versions.